Vacancy	Details
Vacancy Number	08/2024
Title	Manager Product & Policy
Description	PRINCIPAL RESPONSIBILITIES: 1. Strategic Planning a) Takes the lead role in the formulation of the Bank’s Strategic Plan. The task will involve formulation of the Strategic Plan sub-committee, conducting a SWOT analysis, organizing the Strategic Planning retreat, identifying, and proposing strategies, action plan and measures and formulating the Strategic Plan document. b) Responsible for preparing the Strategic Planning Annual Rolling Plan and targets of each profit centre. Preparing a month after every quarter performance appraisal report against Strategic Plan and Rolling Plan target for each profit centre. c) Organise the Planning Conference to be held in March and ensure reports and summaries are circulated by month end April or May. d) Develop monitoring reports to track the progress across the respective GM’s Division work plans in achieving the outcomes of the Strategic Plan. e) Co-ordinate and contribute to divisional and inter-divisional meetings to support determining how divisions can achieve the strategic planning outcomes through collaborative meetings. f) Ensure high-quality internal Stakeholder Engagement in the strategic planning agenda setting including Board strategic dialogue. 2. Policies & Procedures a) Creating and updating policies and procedures to ensure compliance with banking regulations, industry standards, and best practices. b) Take a lead role in designing and implementation of knowledge management (KM) strategy and framework for the Bank. c) Drafting clear and comprehensive policies working closely with Risk, Relationship & Sales, ERM and Internal Audit (IA) team to identify the weakness in the loan policies, process and procedures coordinates reviews and process re-engineering to ensure that it covers areas as lending practices, risk management and know your customers (KYC) procedures. d) Monitoring changes in banking regulations and assessing their impact of the Bank’s operations through coordinating and formulating Management Information Report (knowledge management) to provide update on changes in the economy, banking industry, development sector and impact of events on the business climate and incorporate relevant data trends into reports. e) Evaluates and work in collaboration with Relationship & Sales and Risk Team in improving loan process cycles from time to time to facilitate highest level of service by the Bank. f) Organize the preparation of external presentation by preparing well-researched papers in a timely manner for presentation locally and internationally. g) Providing training and guidance to Bank employees on compliance polices, procedures and regulatory requirements. h) Deliver relevant policy and process documents and advise EXCO of business impact of new/revised policies and guidelines in collaboration with other Teams in the Bank. 3. Product Strategy and Development a) Conducting market research, competitive analysis, and customer surveys to gather insights into market trends, customer preferences, and competitors’ offerings. b) Identify opportunities for new banking products and services that align with the Banks’ strategic objective and customer preferences. c) Collaborating with cross-functional teams, including Relationship & Sales, Marketing & Communication Department, Risk, and ICT team to conceptualize, design and develop new products and features. d) Overseeing the development and implementation of product roadmaps, timelines, and launch plans. e) Organizing the testing, drafting of head office circular and implementation of changes to the Loan Management System following in terms of new products launch or process re-engineering and ensure systems changes and policy complement. f) Ensuring that products are launched on schedule, within budget and meet quality standards. g) Monitoring key performance indicators (KPI) and metrics related product adoption in the market. h) Ensure EXCO is updated of changes in the economy, banking industry, development sector and impact of events on the business climate and incorporates relevant trend data into all plans. i) Analyze data to identify opportunities for product optimization, enhancement, or expansion and redesigning adopting services to meet broader customer requirements as identified by the Bank and carries out analysis of existing portfolio. j) Assess customer environment and identifies new and improved products and services to meet current and anticipated requirements. Streamlines process and policies of products and services. k) Acting as the voice of the customer within the Bank, advocating for customer needs and preferences in product development and decision – making.
Qualification	A Bachelor's degree in Economics, Business Management (involving strategic planning), Statistics and/ or Market Research or related field. A postgraduate qualification or higher would be an advantage.
Experience	• Proven track record of success in Business Development, Sales & Banking with at least 8 years of combined experience. • Knowledge of Banking products and services. • Experience in strategic planning, policy and process initiatives. • Strong communication skills. • Have an understanding on how to leverage technology as a competitive advantage tool. • The incumbent must reflect maturity, be able to lead a team to success, and possess good relationship building/networking skills. • Ability to manage complex projects and multi-task. • Excellent organizational skills. • Confident, driven, and dynamic leader.
Salary	$55,968
Term (Years)	0
Start Date	13/04/2024
End Date	26/04/2024